PAYMENT + REFUNDS

Payment follows the service or approved scope.

Effective: October 3, 2026

Direct-pay public services must match the published service and amount. Scoped fleet/system or field work should not be paid until GS&D confirms the written scope and amount.

Payment

Approved public payment links route to $GaugeSystems. Keep your payment receipt/reference. Payment does not expand the purchased service or an accepted written scope.

When work begins

Paid work begins after the applicable service or written scope, authorization, required customer information and payment are matched. GS&D may contact the customer when information is insufficient to begin responsibly.

Cancellations

Request cancellation as soon as possible. If GS&D has not begun work and has not incurred a nonrecoverable expense specifically for the customer’s job, the unearned payment is eligible for refund. Once work begins, completed work and documented nonrecoverable job-specific commitments may be deducted from any refund, subject to applicable law.

Wrong or duplicate payments

If you believe you sent the wrong amount or duplicate payment, contact gsdtexas.com@gmail.com with the date, amount and payment reference. Do not send passwords or full financial-account credentials.

Refund method and timing

Approved refunds are returned through an appropriate available payment method after the related transaction and service record are verified. Processing time may depend on the payment provider. Nothing in this policy limits rights that cannot lawfully be waived.

Disputes

Contact GS&D first so the payment can be matched to the relevant service record. You may also use the complaint process.