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PUBLIC CUSTOMER POLICIES

Plain rules before work starts.

These pages describe the public terms that matter to customers. They do not publish GS&D's private operating procedures, security controls or proprietary diagnostic systems.

Service terms

Scope, authorization, customer responsibilities and service boundaries.

Read service terms

Payment & refunds

When payment is appropriate, cancellations, wrong payments and refunds.

Read payment/refund policy

Privacy

Information collected, purposes, retention, security and customer requests.

Read privacy notice

Website terms

Rules for use of the public website and third-party services.

Read website terms

Customer concerns

How to raise service, payment, privacy or accessibility concerns.

Complaint process

Accessibility / contact

Alternative access and direct contact information.

Accessibility & contact